Store your financial documents, credit cards, passwords and tokens in a secure location.
Do not send any personal or sensitive information through email, as the channel is typically not secure
Report lost or stolen checks and debit/credit cards immediately
When selecting a Personal Identification Number (PIN), do not use a number or word that appears in your wallet, such as name, birth date, or phone number
When shopping online, use secure websites to make purchases. Look for secure transaction signs such as a closed-lock icon and “https://...” in the address bar
Do not immediately open email attachments or click on links in unsolicited or suspicious-looking emails
Do not overshare on social media by providing information used by the Bank or customers.
Review the privacy options for the social media platforms you join to understand how to limit the amount of information you share
Avoid storing your passwords or other sensitive information on your computer, smartphone, or in places where it could be discovered
When you finish using platforms where you are required to sign in, always log off - do not simply close the browser
Be careful who you give your account details to as they can sometimes be used to receive fraudulent inflows without your knowledge or authorization
Be confidential with your internet Banking and Card details
Check and monitor your accounts for any unusual activity
Access Bank will never send you a mail containing a link that takes you straight to a webpage where you supply your Access Online or Access mobile log in details (Username, Password and Token/PIN)
Access Bank will never send you a text message requesting for your to call a number where you supply your card details (full PAN, CVV, Exp Date, OTP/Token)
End the call immediately if a caller is requesting for confidential information. Fraudsters impersonate companies and may even pretend to be Access Bank representative
Always use the shredding machine to dispose unwanted documents as it can lead to disclosure of vital information to the Public or fraudsters if not properly disposed.
Documents torn can easily be put together and sensitive information made available to unauthorized persons
Do not disclose customers information to 3rd parties including staff who do not have need for that information
You are privilege to have the information about the customer and the Bank, so do not abuse or mis-use it.
The information you are exposed to are for the benefit of the Bank and its customers, ensure you keep this information confidential at all times
If you received a new debit or credit card, cut up and discard your old card
Ask for a shredding machine if you do not have one.
Scam Mail Fraud
Did you receive an email asking you for your token, PIN or Internet banking details?
Do not respond to the mail as Access Bank will not ask you for such confidential information.
